Sesame Network has today announced it is entering into an exclusive partnership with mortgage and protection platform Smartr365 as part of a wider technology strategy designed to help its member firms run more efficient businesses that deliver an improved customer experience.
The agreement provides Sesame members with cutting-edge technology that offers a host of features and capabilities to make their interactions with customers more valuable and efficient.
Sesame will fully fund the cost of Smartr365’s platform for its Network members. The solution supports advisers with the acquisition, verification, advice, processing, cross-selling and retention of customers across mortgages, protection and general insurance, as well as providing a suite of analytical tools.
Smartr365 also offers customers a mobile app, enabling them to stay up to date with the mortgage journey and allowing a case to be progressed with virtually no customer or adviser keying.
Last month PMS Mortgage Club, part of Sesame Bankhall Group, announced three new partnerships to give its Directly Authorised members access to an exclusive panel of best-of-breed Customer Relationship Management systems on enhanced commercial terms. Smartr365 will also be part of this panel.
Richard Howells, Chief Operating Officer, Sesame Bankhall Group said: “Cutting-edge technology that assists advisers with continuous customer engagement across a wide range of areas is increasingly important in an evolving industry such as ours. In response to this challenge our Group is joining forces with the industry’s best technology providers. Smartr365’s solution forms part of this vision, offering the right fit at the right time for our Network.”
Richard added: “Partnering with Smartr365 will not only provide our members with a huge range of features and digital capabilities, but also help to streamline the admin process, leaving more opportunities to spend valuable time with customers and offer an improved experience. Sesame Bankhall Group is getting on the front foot with technology. I am excited about this announcement and others in the pipeline.”
Billy Grimley, Chief Commercial Officer, Smartr365, commented: “The last two years have seen enormous change in the mortgage space and a simultaneous shift in consumer expectations. Sesame’s passion to ensure the adviser, supported by forward-looking tech, is at the centre of these changes makes them the dream partner for us to work alongside. Together we’re taking a whole of market approach, using innovative technology to solve the biggest challenges facing everyone in the mortgage journey. We believe the future of mortgage tech is a fully connected eco-system that eliminates the friction and stress for brokers, consumers, introducers, networks, and lenders. We’re incredibly proud of the vote of confidence that Sesame partnering with us represents. It’s an exciting journey that we’ve begun, and together we’re going to make mortgages simple.”