Novia Financial, the adviser-focused platform business, has announced the appointment of Christina Dolding to the newly created role of Director of Adviser and Customer Experience.
A customer experience expert with over 25 years in financial services, Dolding joins Novia from LV= where she worked in the Heritage business for 2.5 years. Prior to that she spent nearly 13 years at Quilter during which time she held a number of senior roles including Head of Customer Experience and Innovation.
In her new role, Dolding will report to Chief Operating Officer Lynzi Harrison, who joined the business in December 2021. She will take on responsibility for all areas of customer service, working closely with the adviser community to ensure the Novia experience is the very best it can be for them and their clients.
Dolding’s appointment forms part of Novia’s ambitious long-term growth and development strategy and follows the strengthening of the executive team with experienced platform leaders, including the recent appointments of Harrison and Barry Neilson, who is set to join the business as Chief Commercial Officer next month.
Commenting on the announcement, Lynzi Harrison, COO at Novia said: “The successful platforms of the future will be those that are able to work closely with their customers to understand their needs and then use that knowledge to evolve and adapt the support they provide. There is no one in the industry better equipped to ensure Novia are doing just that than Christina, and I am absolutely thrilled she has decided to join me and the team.”
Christina Dolding, Director of Adviser and Customer Experience said: “I am excited to begin working with Lynzi and Patrick at such an important time for Novia. The team share my values that customer care should form the core of any business proposition so the decision to join was a no-brainer. I am looking forward to working closely with advisers to make their experience of delivering quality financial advice to their clients through our platform the best it can be.”