Last week I published a post at at my personal blog reacting to Google’s decision to renege on its censorship deal with China.
Today we have decided to publish it on MRM’s site because the debate has already moved on in the echo of Google’s decision.
In fact, having tuned into the debate involving Tom Watson MP on BBC Radio 4’s Today programme this morning, there are really significant consequences for businesses – particularly service-based businesses that:
- Misunderstand the likely effects of socialised media on the nature of their relationships with customers and other stakeholders; and
- Claim to operate a ‘corporate social responsibility’ (CSR) programme
Look out for a post by my colleague at MRM – Jenny Crossland – on the end of ‘CSR’ soon. In the meantime, here’s the brand perspective on Google’s decision that I posted last week:
The political effect – as well as the effect upon brands – of socialised media has been a source of constant fascination for me over the course of the past 18 months. I’ve pasted below an excerpt from a post I published last July that alluded to the topic.
The post’s content is relevant because, today, Google has delivered an absolute blinder of a case study, the consequences of which may be pored over by generations to come.
By declaring that it will no longer censor search results Google (a ‘virtual’ state) and China (a ‘nation’ state) are at loggerheads over territorial encroachment.
If you read Google’s statement, just note its tone.
This isn’t a brand speaking; it’s a supra-national organisation that is leveraging its power to make a diplomatic point by rapping the civil liberty and political conduct knuckles of a global military and economic superpower.
Despite the fact that Google is dwarfed by the perceived scale and power of the Chinese state, that doesn’t prevent it from trying out its developing diplomatic muscles, and nor does it lessen its chances of bringing its diplomatic influence to bear. (After all, the United Kingdom has been disproportionately influential in global diplomacy for generations despite it being a small island without an empire as pervasive as Google’s.)
That’s the point I made in my original post excerpt; and that’s the the significance of Google’s move today. ‘States’ are ‘imagined communities’ with populations. In China’s case, it’s inhabitants of a physical area; in Google’s its users – and not ‘consumers’ – in an imagined space. What’s more, Google’s population of users is likely to be considerably higher than China’s.
Naturally, Google will benefit from the backing of world governments over its stance, but it won’t be represented by them.
That is because Google’s currency is realisable knowledge which transcends national boundaries in a way that physical branded products simply cannot. So, while Google may have been founded in the United States, its cultural roots and population is worldwide. If Coca Cola made a similar stand, it just wouldn’t muster a fraction of the global gasp that Google’s announcement has caused.
Here’s what I wrote back in July:
What’s really going on: The new socialism
What’s really happening, though, is fascinating and takes me back to one of the few books I read at university which struck me as interesting.
It was called ‘Imagined Communities’ by a guy called Benedict Anderson. It was about political nationalism, but his thesis still stands today – in fact, it’s probably more pertinent – because he suggested that the media (print) had been the primary dynamic enabling the concept of ‘nations’ to thrive. It follows that, if the media becomes fragmented but easily accessible to most people, then there’s a corresponding fragmentation and proliferation of ‘imagined communities’.
It’s why nations like China are paranoid about the power of Google to spread ideas that have the potential to create dissonance between compli ance to the state and pursuit of personal ambition – Uighurs/Han Chinese unrest may be an early indication of this.
It’s also why sects do weird things – because their imagined community transcends the consensual imagined community of most of the people around them.
Your imagined community shifts and changes throughout the day, depending on context. So you might be part of a work-based community right now, or a member of a profession this afternoon, a commuter at the end of the day, an actor in amateur theatre tonight, a father, a sister or brother or friend. If you’re in the UK, its unlikely that you’ll be English or British, unless events take a remark able turn, but you may well be a towny, villager or seasider.
So what’s happening has been described by Kevin Kelly at Wired as a ‘new socialism’; technology is enabling people to realise the potential of social connections, of whichever hue, for all sorts of different reasons and outcomes.
So we’re living through an ism, but it’s not ideological; it’s sociological.
And I think it’s brilliant because the desire to apply rational segmentation models to deeply unpredictable human beings is being challenged by the diversity and accessibility of media.
Here’s the original post (you”ll need to scroll down to see where the excerpt featured)