Why a Facebook Fan Page can’t replace your website

Five years ago, everyone was talking about Facebook.

Now everyone’s talking about…Facebook. Yes, it lasted – and, according to today’s Times, it’s snapping at the heels of Google, which is apparently too busy snapping at the heels of Ford Motor Company (developing driverless cars, of all things) to notice.

So we know Facebook is important. We also know that if it were a country it would be the third most populated.

Graphic: http://www.instantshift.com

In the UK, half of us use it. That’s far more than play tennis, go to school, practice a religion, drive a car or dislike Chris Moyles.

But it doesn’t mean you can close your website down and replace it with a Facebook fan page.

Here’s why:

Facebook is not owned by brands, it’s owned by Mark Zuckerberg, Facebook’s CEO, and he can change it at a whim.

There have been eight iterations of the site and it will probably change again significantly within a year. When this happens, many of us will swing by our favourite fan site, be it Coca Cola, Nike or MRM (full disclosure: MRM is not currently anyone’s favourite fan page, as such) and they’ll shriek: “Where’s my flipping stuff gone?”

If Zuckerberg were feeling particularly malevolent, he could remove your business entirely from Facebook and not have to explain why.

Building your online presence primarily on Facebook is like building your house on someone else’s land. Because you don’t own the bytes – Zuckerberg does.

Talking of bytes, like any huge website with zillions of users, Facebook could suffer ‘outages’ in the future. It went offline for at least 20 minutes just before Christmas. This could mean a lot of lost money to companies doing big business there.

And then there’s the credibility factor: people see a website as a sign of an established organisation, something tangible. It’s the shop window and can be dressed exactly as you want – how you know your customers want it to look. Facebook, on the other hand, is more like your car boot sale. Using someone else’s car.

Or how about all the info people put on websites that simply isn’t suited to Facebook fan pages where – let’s face it – marketing-style material is the norm? Can you really expect your investment contacts, for example, to have to get information on your company’s stock from Facebook?

And Facebook content isn’t particularly findable in search.

All that having been said, unlike Twitter, Facebook is here to stay (at least for the medium-term) because of the reams of content most normal users have invested in it (notes, films, photos etc). It’s how people are increasingly becoming used to experiencing the internet. So if you’re not there….well, you’re not there.

So use it as part of your marketing mix. But don’t think a fan page can be an adequate replacement for a website.

Michael Taggart is Head of Digital and Social at MRM- follow him on Twitter.

Comments

comments

4 Comments

  1. Nice post, Michael!

    As someone said to me recently;
    “building your primary internet presence on Facebook, is like building a swimming pool in a house you rent!”

  2. My saying recently is “All roads lead to Rome”.

    You should still be aiming to lead everyone back to your site! I wouldn’t want people commenting on my fanpage as much as I do on my site. Plus you have control of what you want the first time visitor to do when they are on your site e.g. Sign up to your newsletter, subscribe to your feed, buy a product, etc.

    I like where you state that Facebook could switch you off at any time. Reminds me of stories where people were making money solely from eBay or Google Adsense to their accounts closed and out of pocket. These people had no leg to stand on when they raised a complaint because Section 1.9.63 in the T&Cs basically said “You’re screwed son, we can close your account as we see fit!”

    Aside from all that, I still have this question I want people to ask themselves who use Facebook as their one and only … What will happen to you when Facebook becomes the next MySpace?

  3. No arguments from me with this! Good simple points well made.

  4. Excellent points, clearly made. Quite apart from the technical arguments, plus the risk of putting all your assets with a third party media, there’s a principle for me. Why should I spend all my efforts and budgets building a business for someone else? Facebook owns all the user data, not the brands.

    It’s been pointed out to me on many an occasion that brands should be where customers are. Agreed. But customers are all over the place. Would you stop printing your company report and just publish the information in one newspaper?

    By the way, love the swimming pool analogy, Jim!

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