Auto enrolment and education: where does the buck stop?
With unprecedented numbers of employers set to enter auto enrolment this year, the need for effective education and communication has never been more important. But there seems to be genuine confusion about whose job it is to educate members about the pension scheme, as well as making sure they know how much they are contributing. This could prove damaging both financially and reputationally for those caught on the wrong side of it. So, is there an educational and engagement black hole? And where does the buck ultimately stop in ensuring members are engaged and supported not just as they enter auto enrolment but over the longer term?
