MRM is holding a breakfast meeting on 22 November and we’ve invited Guy Stephens, a social customer service expert from IBM to speak.
Guy Stephens specialises in social customer care. He recently appeared in Huffington Post’s Top 100 Most Social Customer Service Pros On Twitter. At IBM, Guy focuses on how social media is decentralising the traditional customer service delivery model into the hands of customers. He was described by Dr Dave Chaffey as ‘one of the world’s leading thinkers’ in this space, and as an ‘early adopter’ by Business Week.
Guy will be speaking to friends of MRM at a private event on 22 November about the underlying themes resulting from the emergence of social customer care over the last five years.
Come and talk to one of the leading experts in social customer care about how you can better engage your clients, increase advocacy and win new business using social media.
Breakfast meeting with Guy Stephens
22nd November 2013 – 09:00AM – 10:00AM
The Blue Room, The Covent Garden Hotel – 10 Monmouth Street, London, WC2H 9HB
Free – First come, first served.
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